1. Overview
Sendiflow is a report management SaaS product operated by Renovo Digital Innovations Limited (REDI). We want every client to feel confident subscribing. This policy explains when and how you can request a refund.
2. Eligibility
You may request a full refund within 14 days of your payment date, provided:
- The request is submitted within the 14-day window from the date of payment.
- You have not exported more than five (5) reports during that period.
- Your account is not under investigation for a breach of our Terms of Use.
3. How to Request
Email: info@sendiflow.com
Subject line: Refund Request – [Your Organisation Name]
Include: Your registered email address and your Paystack payment reference.
We will acknowledge your request within 2 business days.
4. Processing
Approved refunds are returned to the original payment method via Paystack. Processing typically takes 5 to 10 business days depending on your bank or card issuer.
5. Non-Refundable Situations
- Requests made after the 14-day window has passed.
- Partial months or unused days within a billing cycle after the 14-day window.
- Accounts suspended or terminated for Terms of Use violations.
6. Cancellations
You may cancel your subscription at any time. Cancellation stops future billing but does not automatically trigger a refund unless you are within the 14-day refund window.
7. Contact
info@sendiflow.com
Renovo Digital Innovations Limited (REDI), 21B Gaduwa Estate, Abuja, FCT, Nigeria